SERVICENOW CIS-ITSM PDF DUMPS - EFFECTIVE PREPARATION MATERIAL [2025]

ServiceNow CIS-ITSM PDF Dumps - Effective Preparation Material [2025]

ServiceNow CIS-ITSM PDF Dumps - Effective Preparation Material [2025]

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ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q127-Q132):

NEW QUESTION # 127

Consider the above trigger intended to assign the Account to the manager of the Account's region.
Which two changes should a developer make in this trigger to adhere to best practices? (Choose two.)

  • A. Move the Region__c query to outside the loop.
  • B. Use a Map accountMap instead of List accountList.
  • C. Use a Map to cache the results of the Region__c query by Id.
  • D. Remove the last line updating accountList as it is not needed.

Answer: B,C


NEW QUESTION # 128
Which role has the ability to configure and manage incident Management properties?

  • A. itil
  • B. itil_admin
  • C. incident_admin
  • D. incident_manager

Answer: C


NEW QUESTION # 129
In the baseline configuration for change management, how do users access approved Standard Change Templates?

  • A. Apply a template to a new Change form
  • B. Standard Change Proposal table
  • C. Browse for Standard Changes within the Technical Catalog
  • D. Standard Change Catalog

Answer: D


NEW QUESTION # 130
Which of the following users has the permission to reopen an incident?

  • A. Itil Admin
  • B. Incident caller
  • C. Itil User
  • D. None of the listed answers
  • E. Incident Manager

Answer: B

Explanation:
Explanation
Only the incident opener can reopen it.


NEW QUESTION # 131
Which platform role can create service portfolios and taxonomy nodes?

  • A. portfolio_admin
  • B. portfolio_manager
  • C. portfolio_viewer
  • D. portfolio_editor

Answer: A

Explanation:
Detailed Explanation:
The portfolio_admin role in ServiceNow has the necessary permissions to create service portfolios and manage taxonomy nodes. This role provides the highest level of access for managing the structure and content of service portfolios, enabling the user to organize services and offerings in a way that aligns with business goals.
Documentation reference: Service Portfolio Management Roles.


NEW QUESTION # 132
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